Account and Data Deletion

How to Deactivate or Request Deletion

You can deactivate your ASK login account directly from the ASK mobile application:

1. Open the ASK mobile application.
2. Navigate to the Account tab.
3. Select “Deactivate account” and confirm the action.

To request permanent deletion of eligible login-account data, or to ask about ASK member records linked to your email, contact: info@ask.co.ke

Data Covered by Login Account Closure

Login account closure applies to your sign-in account and user-owned app data. ASK membership records are managed separately by the society administrator.

• Login account information such as full name and email
• User-owned app sync data such as guideline reading progress
• Login sessions and account access
• ASK member, Credits, certificate, event, payment, and professional records may be retained where required for society operations, audit, legal, or regulatory obligations.

Data Retention Period

After your login account is deactivated, account access remains disabled unless an administrator reactivates it. Eligible deletion requests are processed within 30 days where possible. Some data may be retained beyond this period where required for society operations, audit, legal, security, or regulatory purposes.

Deletion Timeline

• On approval — your login account is deactivated and you are logged out of all sessions.
• Within 30 days — eligible login-account data is deleted where no retention obligation applies.

Contact

For questions or assistance, contact the Agricultural Society of Kenya at: info@ask.co.ke